Extraordinary circumstances

Airlines do not owe fixed cash compensation when the delay is caused by circumstances outside their control - but the bar is high and airlines often overuse this defense.

Often accepted

• Severe weather that makes flying unsafe
• Air traffic control restrictions beyond airline control
• Security risks, some political unrest, volcanic ash

Often not accepted

• Technical problems (usually airline’s responsibility)
• Staff strikes by the airline’s own crew
• “Operational reasons” without detail
• Routine maintenance issues

If an airline rejects your claim citing extraordinary circumstances, ask for specific evidence. Claim partners often win cases airlines initially deny. See how to escalate a claim and check eligibility with the calculator.